Q. What is PEP Voice on the Go?
A. With simple voice commands, you can: Access email, SMS and other content hands-free on ANY mobile device so you can stay productive and connected while driving Voice on the Go converts your speech into text - no typing required - just SPEAK Listen to email Send email/SMS by voice and your voice message converts into text. You can Compose, Reply, Forward email, Without Typing, update Facebook status by voice, Send Tweets to Twitter by voice, Search contacts & call by voice, Dial ANY other phone number by voice, Listen to and create calendar appointments.
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Q. Why should I use PEP Voice on the Go?
A. It helps people on the move, especially drivers, stay connected to their email. This innovative new service allows users to speak, listen, compose and forward email without typing. When the user sends email/SMS by voice the software converts their voice message into text. To date 4 Canadian Provinces (NF, NS, ON, PQ) have banned handheld cell phone use and texting while driving. With PEP Voice on the Go, drivers now have a legal and safer way to access their email, hands-free by voice.
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Q. How do I use PEP Voice on the Go?
A. It's simple and easy to use! Call local dial-in number and say or enter PIN number.
Use voice commands located in Quick Reference Guide. No voice training required. PEP Voice on the Go works on ALL cell phones & ALL Networks. There is no special hardware needed. There is nothing to download or configure
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Q. What email can I access with PEP Voice on the Go?
A. PEP Voice on the GO supports:Access up to four email accounts.Most web-based emails: Gmail™, Hotmail, Yahoo!, AOL, MSN, Sympatico, Rogers, Telus, etc. All POP3 and IMAP email services For corporate email, PEP Voice on the Go supports a secure IMAP connection and Outlook Web Access. An enterprise version is available that provides secure voice access to corporate email for companies, government and other organizations. For more information please email us at: info@voiceonthego.com.
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Q. What is POP3 or IMAP?
A. POP3 and IMAP are methods of accessing your email from programs such as Outlook® or Outlook® Express and Mac.
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Q. Where and when can I use PEP Voice on the Go?
A. Anytime and anywhere - stay productive when driving or doing other activities
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Q. Which cell phones are compatible with PEP Voice on the Go?
A. PEP Voice on the Go works on ALL cell phones ("dumb" or "smart"), including: BlackBerry® smartphone, Apple iPhone™, Windows Mobile®, Google™ Android or even any land-line.
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Q. Does it matter what carrier I use?
A. No. PEP Voice on the Go works with ANY wireless carrier
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Q. Can I send SMS text messages through PEP Voice on the Go?
A. Yes. Say "Compose SMS" and send SMS messages using Voice-to-text to any of your contacts who have a mobile number. 15 seconds of audio will be sent as text.
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Q. Can I compose an email by voice?
A. Yes. Users can reply, compose and forward Email using Voice-to-text. Emails include up to 60 seconds of text and an attached audio file (.wav)
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Q. Do I need a specific headset to access PEP Voice on the Go?
A. No. PEP Voice on the Go works with ANY speakerphone, headset (Bluetooth or wired), in car hands-free kit, or you can simply hold the handset to your ear.
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Q. Can I place phone calls with PEP Voice on the Go?
A. Yes. You can call the work, mobile or home number for any of your contacts or simply call any number by speaking the digits.
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Q. Where can I find a list of PEP Voice on the Go dial-in numbers?
A. To get a complete list of dial-in numbers visit: www.voiceonthego.com/access. When traveling select one of the local dial-in numbers world wide.
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Q. How do I load my contacts?
A. PEP Voice on the Go allows you to easily add contacts through one of the following methods: Synchronize with Outlook®, Outlook® Express, Windows Live™, Yahoo! and Gmail™, Upload a CSV file from ANY other email program. You can also enter contacts manually online.
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Q. Can I change my settings or preferences?
A. Yes. Visit: www.voiceonthego.com/login at any time to change your settings and preferences or add new email accounts
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Q. How can I use PEP Voice on the Go with Facebook?
A. You can use your voice to record and update your Facebook profile status. Once you activate your Facebook account to be used with PEP Voice on the Go, you can say "Facebook" to record and update your status.
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Q. How can I use PEP Voice on the Go with Twitter?
A. You can use your voice to record and update your tweets. Once you activate your Twitter account to be used with Voice on the Go, you can say "Twitter" to record and post your tweets.
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Q. Can PEP Voice on the Go read email attachments?
A. No but, PEP Voice on the Go will tell you if you have an attachment, and for most, which type of document.
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Q. Can there be timing differences in my Emails on PEP Voice on the Go versus my Blackberry®, iPhone or computer?
A. Yes. Email is sourced periodically from the server and as such there may be temporary timing differences when emails are received.
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Q. Can I use PEP Voice on the Go in a noisy environment?
A. Yes. PEP Voice on the Go filters most background noise; however when accessing PEP Voice on the Go in very noisy environments, you may need to mute your phone and use the keypad. For a complete list of touchtone commands ("DTMF") refer to www.voiceonthego.com/ext/dtmfcomm
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Q. Who uses PEP Voice on the Go?
A. Anyone who wants to email & SMS while driving especially: Commuters, Sales and executives,
Taxi drivers, truck drivers, repair men,Real estate, insurance sales & claims, Government Employees, elected officials,Soccer moms and hockey dads and teenagers just about anyone that has a cell phone and drives a car.
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Q. I am visually impaired. Can I use PEP Voice on the Go?
A. Absolutely. PEP Voice on the Go is fully accessible to visually impaired subscribers. Account set up and information screens are compliant with commonly used screen reader programs. Once setup, you can access PEP Voice on the Go by listening and talking.
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Q. What about security?
A. We've made a commitment to keeping your confidential information as safe as possible. Our safeguards to protect the security and integrity of customers' information include: All data is 128-bit encrypted in a fully secured and professionally managed data centre. The same 128-bit encryption is used by the US Government and major banks to protect classified information. Secure firewalls help prevent unauthorized access to our internal systems. Customers enter their email addresses & passwords with PEP Voice on the Go the same way as they register email for Blackberry© Internet Service ('BIS'). When contacts are synchronized, PEP Voice on the Go only stores First & Last Name, Company Name, Email Address, Mobile, Work & Home numbers. No other information is stored.
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Q. How much do I pay?
A. PEP Voice on the Go is a monthly subscription of $9.99 plus a one time set up fee of $35.00 existing PEP.members recieve a $10 discount. Calls to PEP Voice on the Go are subject to your usual carrier rates. However if you are using PEP Wireless Unlimited Talk and Text for $49.99 per month there is no extra charge.
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Q. What languages are available with PEP Voice on the Go?
A. PEP Voice on the Go is available worldwide in a number of languages including English, French, Dutch, Spanish, Italian and German.
